Returns Policy

At Zip Heaters (UK) Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

Please choose carefully. We do not give refunds if you simply change your mind or make an incorrect selection.

A handling fee of 20% of the original purchase value will be charged on all returned goods except by prior arrangement. The cost of freight on returned goods will also be charged except by prior arrangement. Goods cannot be returned at all once installed unless proven to be faulty at dispatch.

Should your product require maintenance at any stage during its life please do contact us directly for the highest standards of service.

Address for returns in the UK:

Zip Heaters (UK) Ltd

14 Bertie Ward Way

Dereham

Norfolk

NR19 1TE.